These steps will walk you through creating a free admin account we can use to support your Google Workspace. It takes about 10 minutes and won't affect any of your existing users or paid licenses.
Step 1: Log in to your Google admin console
Go to admin.google.com and log in with your existing super admin account. (This is usually the owner or primary contact for your Google Workspace.)
Step 2: Add the free Cloud Identity license
- In the left sidebar, go to Billing > Buy or upgrade
- Find Cloud Identity and select the Free option.
- Follow the prompts to add it to your account. No credit card is required for the free tier.
Step 3: Create an organizational unit called "admin"
- Go to Directory > Organizational units.
- Click the + or Create organizational unit button.
- Name it admin and save it.
Then, turn off automatic license assignment for that unit:
- Go to Billing > Subscriptions.
- Find your Google Workspace subscription and click the name to open settings.
- Under the More option, select Manage Licensing Settings
- Select the admin org unit and turn off Automatic licensing for it.
🤓 This makes sure any user you put in this org unit won't automatically be assigned a paid Workspace license.
Step 4: Create the support user
- Go to Directory > Users.
- Click Add new user.
- Fill in the details provided via email.
- Under Organizational unit, select the admin unit you just created.
- Set a temporary password and save. Choose the option to email the user the login.
Step 5: Add the Cloud License and make the user a super admin
- Once the user is created, click their name to open their profile.
- Under Licenses, either add or confirm that it’s assigned Cloud Identity Free
- Under Admin roles and privileges, turn on Super Admin and save.
You're all set. Once you've done this, we'll get an email and take it from there. If you run into any issues along the way, reach out and we'll help you through it.